Refund Policy

Qaim Foundation Australia Ltd

Qaim Foundation Australia Ltd is a not-for-profit organisation and a registered charity committed to serving the community. We deeply appreciate your support through membership subscriptions and donations. This refund policy outlines the conditions under which refunds may be granted for payments made online via debit or credit card.

Membership Subscription Fees
1. Refund Eligibility:

  • Refund requests for membership subscription fees must be made within 30 days of the payment date.
  • Requests made after this period will not be eligible for a refund.

2. Refund Process:

  • To request a refund, please contact us via direct email at accounts@qf.org.au.
  • Provide your membership details and the reason for the refund request.
  • Refunds will be processed within 14 days of receiving the request and will be credited back to the original payment method.

Donations
1. Refund Eligibility:

  • Donations are generally non-refundable.
  • However, if there was an error in the amount charged or a duplicate transaction, you may request a refund within 30 days of the donation date.

2. Refund Process:

  • To request a refund, please contact us via direct email at accounts@qf.org.au.
  • Provide details of the transaction and the reason for the refund request.
  • Refunds will be processed within 14 days of receiving the request and will be credited back to the original payment method.

General Conditions
1. Processing Time:

  • All refund requests will be reviewed and processed within 14 days of receipt.
  • Refunds will be issued to the original payment method used for the transaction.

2. Contact Information:
For any queries regarding refunds, please contact us at:

  • Email: secretary@qf.org.au
  • Phone: 0476 613 645

3. Amendments:

Qaim Foundation Australia Ltd reserves the right to amend this refund policy at any time. Any changes will be updated on our website.
Thank you for your understanding and support of Qaim Foundation Australia Ltd.